Refund and Cancellation Policy
At Verion Logistics, we strive to provide reliable and efficient shipping services. This Refund and Cancellation Policy outlines the circumstances under which cancellations and refunds may be granted.
By using our services, customers agree to the terms stated below.
1. Shipment Cancellation
Customers may request the cancellation of a shipment before it has been dispatched or processed. Cancellation requests must be submitted through our customer support team. Once a shipment has been dispatched, loaded, or transferred to a carrier, cancellation may no longer be possible.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate or accidental payments.
- Shipping orders canceled before dispatch.
- Failure to process a shipment due to reasons solely attributable to Verion Logistics.
- Overpayment of shipping or service charges.
Refund requests are subject to review and approval by Verion Logistics.
3. Non-Refundable Charges
The following fees are generally non-refundable:
- Shipping and transportation charges after dispatch.
- Customs duties and taxes.
- Insurance fees.
- Storage and warehousing charges.
- Special handling fees.
- Expedited delivery fees.
- Fees paid to third-party carriers or customs authorities.
4. Additional Charges
Certain shipments may require additional payments due to:
- Customs clearance requirements.
- Import duties and taxes.
- Remote area delivery charges.
- Warehouse storage fees.
- Re-delivery requests.
- Changes to the delivery de
stination.- Special handling requirements.
Customers are responsible for paying any additional charges necessary to complete the shipment process.
5. Delayed Shipments
Delivery times are estimates and are not guaranteed. Delays caused by weather conditions, customs inspections, carrier disruptions, government actions, or circumstances beyond our control shall not qualify for refunds.
6. Lost or Damaged Shipments
Claims regarding lost or damaged shipments must be reported promptly. Compensation, if applicable, will be determined according to the terms of any purchased insurance coverage and applicable laws.
7. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on banks, payment providers, and financial institutions.
8. Right to Refuse Refunds
Verion Logistics reserves the right to deny refund requests that do not comply with this policy or where services have already been rendered.
9. Changes to This Policy
Verion Logistics reserves the right to amend or update this Refund and Cancellation Policy at any time without prior notice.
10. Contact Us
For questions regarding this Privacy Policy, please contact:
Email: info@verionlogistics.com
Phone: +1 661 652-2874
Customer Support Hours: Monday - Saturday 8:00 AM - 6:00 PM