Claims Policy
Verion Logistics is committed to providing reliable and secure shipping services. In the event of a lost, damaged, delayed, or missing shipment, customers may submit a claim in accordance with this Claims Policy. By using our services, customers agree to the procedures and conditions outlined herein.
1. Eligible Claims
Claims may be submitted for:
- Lost shipments.
- Damaged shipments.
- Missing contents.
- Incorrect deliveries.
- Insured shipments affected during transit.
All claims are subject to review and investigation by Verion Logistics.
2. Claim Reporting
Customers are encouraged to report claims promptly after discovering any loss or damage.
To initiate a claim, customers should provide:
- Shipment tracking number.
- Sender and recipient information.
- Description of the issue.
- Photographs of damaged items and packaging, if applicable.
- Proof of value or purchase documentation.
- Any additional information requested during the investigation.
3. Damaged Shipments
If a package arrives damaged, customers should:
- Retain all original packaging materials.
- Take photographs showing the damage.
- Notify Verion Logistics as soon as possible.
- Avoid disposing of the damaged goods until the investigation is completed.
Failure to preserve evidence may affect the outcome of the claim.
4. Lost Shipments
A shipment may be considered lost if it cannot be located after reasonable investigation and exceeds the estimated delivery timeframe.
Verion Logistics reserves the right to conduct an investigation before approving any claim.
5. Missing Contents
Claims regarding missing contents must include:
- A detailed description of the missing items.
- Photographs, when available.
- Proof of ownership or purchase value.
6. Claim Investigation
All claims are subject to verification and investigation. Verion Logistics may request additional documentation to support the claim.
Providing false or misleading information may result in denial of the claim.
7. Compensation
Approved claims may be compensated based on:
- The declared value of the shipment.
- Insurance coverage purchased.
- Applicable laws and regulations.
- The findings of the investigation.
Compensation, if approved, shall not exceed the insured or declared value of the shipment.
8. Exclusions
Claims may be denied for:
- Improper packaging by the sender.
- Prohibited or illegal items.
- Normal wear and tear.
- Delays caused by customs, weather, or force majeure events.
- Inaccurate information supplied by the customer.
- Claims involving uninsured losses beyond the limits of liability.
9. Claim Resolution
Verion Logistics will make reasonable efforts to review and resolve claims promptly. Resolution times may vary depending on the complexity of the investigation and the documentation provided.
10. Contact Us
For questions regarding this Privacy Policy, please contact:
Email: info@verionlogistics.com
Phone: +1 661 652-2874
Customer Support Hours: Monday - Saturday 8:00 AM - 6:00 PM