Insurance Policy
Verion Logistics is committed to providing secure and reliable shipping services. To offer additional protection for valuable shipments, customers may choose to purchase shipment insurance. This Insurance Policy outlines the terms, coverage, exclusions, and claims procedures applicable to insured shipments.
By using our services, customers agree to the terms set forth in this policy.
1. Insurance Coverage
Shipment insurance provides financial protection against loss or physical damage that may occur while a package is in transit.
Coverage may apply to:
- Lost shipments.
- Damaged shipments.
- Theft occurring during transportation.
- Accidental damage caused during handling and transit.
Insurance coverage is subject to the declared value of the shipment and the terms of this policy.
2. Optional Insurance
Insurance coverage may be optional for certain shipments. Customers are encouraged to insure high-value goods to provide additional protection.
Additional insurance fees may apply depending on:
- Declared shipment value.
- Destination country.
- Type of goods being transported.
- Shipping method selected.
3. Exclusions
Insurance coverage does not apply to losses or damages resulting from:
- Improper or inadequate packaging by the sender.
- Normal wear and tear.
- Delays in delivery.
- Acts of war or terrorism.
- Government seizure or customs confiscation.
- Natural disasters and force majeure events.
- Prohibited or illegal items.
- Inaccurate information provided by the customer.
- Perishable goods unless otherwise agreed.
4. Customer Responsibilities
Customers are responsible for:
- Accurately declaring the value and contents of shipments.
- Properly packaging items before shipment.
- Providing complete and accurate shipping information.
- Purchasing insurance coverage when additional protection is desired.
Failure to comply with these requirements may affect insurance claims.
5. Claims Procedure
In the event of loss or damage, customers should:
1. Notify Verion Logistics immediately.
2. Provide the shipment tracking number.
3. Submit photographs and evidence of damage, if applicable.
4. Provide proof of the declared value of the goods.
5. Cooperate with any investigation related to the claim.
Claims must be submitted within a reasonable period following delivery or the expected delivery date.
6. Compensation
Approved claims will be compensated based on:
- The declared value of the shipment.
- The level of insurance coverage purchased.
- Applicable laws and regulations.
Compensation shall not exceed the insured value of the shipment.
7. Limitation of Liability
Verion Logistics's liability for uninsured shipments may be limited. Customers are encouraged to purchase insurance coverage for valuable or sensitive items.
8. Policy Changes
Verion Logistics reserves the right to modify this Insurance Policy at any time without prior notice.
9. Contact Us
For questions regarding this Privacy Policy, please contact:
Email: info@verionlogistics.com
Phone: +1 661 652-2874
Customer Support Hours: Monday - Saturday 8:00 AM - 6:00 PM